No Cyber Crime Complaint to Remain Unattended: HM Amit Shah
Home Minister orders AI upgrades and stronger systems to tackle cyber fraud
- Amit Shah reviewed the National Cyber Crime Helpline 1930 in New Delhi.
- AI-based modernization of the helpline and stronger call centres were directed.
- Performance of cyber fraud reporting, money restoration and grievance systems was assessed.
- Nearly one lakh citizens have benefited from money restoration and grievance mechanisms.
GG News Bureau
New Delhi, 17th June: Union Home Minister and Minister of Cooperation Amit Shah reviewed the National Cyber Crime Helpline 1930 and directed officials to further strengthen the system to provide prompt assistance to victims of cyber crimes, particularly cyber financial frauds.
During the high-level meeting, Shah said the helpline has become an important platform for citizens to register cyber crime complaints easily and stressed that no complaint should remain unattended or pending.
He directed comprehensive modernization of the 1930 Helpline through advanced technologies, including Artificial Intelligence (AI), to improve complaint registration, intelligent call routing and grievance management.
The Home Minister also directed strengthening of 1930 Call Centres across States and Union Territories with better technology and infrastructure. He said the Ministry of Home Affairs would support hardware and technology upgrades, while states and UTs should ensure adequate manpower for timely disposal of complaints.
Shah further instructed officials to establish a National-Level 1930 Call Centre with adequate manpower to handle calls that remain unanswered at the state level and ensure timely registration of complaints.
The meeting also reviewed the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS), which helps block fraudulent transactions through the banking network and increases the possibility of restoring funds to victims.
The Home Minister directed regular monitoring of the Money Restoration Module (MRM) and Grievance Redressal Module (GRM) under CFCFRMS. He said action should be taken in cases involving unnecessarily frozen bank accounts and accountability must be fixed.
Officials informed that around one lakh citizens have benefited from the Money Restoration and Grievance Redressal mechanism, while nearly 94 lakh bank accounts with potentially recoverable funds have been uploaded under the framework.
Emphasising the need to curb mule bank accounts used in cyber financial frauds, Shah said coordinated efforts involving the Indian Cyber Crime Coordination Centre (I4C), state governments, banks and law enforcement agencies would further strengthen India’s cyber security framework and provide effective assistance to victims.
